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How do I check the firmware version of my Option device?

When communicating to a support desk, it is very important that you can tell what firmware version your device has.

Usage on a desktop computer

Option® has 3 types of devices: USB, fixed mobile devices and data cards (PCMCIA/Express). Each of these types has different requirements.

Active connection but not possible to open webpages

In case you can set-up a GPRS/UMTS connection but cannot open a webpage you probably have to add or edit your DNS settings.

Connect to Internet via dial-up connection

This procedure details how to set up a dial-up connection in the Windows XP.

Does the Icon 031 support Apple Mac OS

What is the maximum connection speed I can get out of the Icon 031

Which Windows OS does the Icon 031 support

My internet service provision offers also 3G connection. Do I get 3G connection with my Icon 031 ?

I have a rather poor reception in the area where I live. Is there an external antenna which I can use to improve the reception of my Icon 031.

I can see the LEDs on the Icon 031 flashing in difference ways. What do they mean ?

I cannot send or receive SMS from my connection software.

Send and receive SMS from the connection software

I live in a border area. My Icon 031 keeps connecting to the roaming service network instead of my home subscriber network. What can I do ?

I need to travel to other countries. Can I use the Icon 031 in other countries ?

What is the maximum connection speed I can get out of the Icon 322 ?

I have a rather poor reception in the area where I live. Is there an external antenna which I can used with the Icon 322 to improve the reception.

Can I use an extension cable to connect my USB device ?

I need to travel to other countries. Can I use the Icon 322 in other countries ?

Where do I insert my SIM card in my Icon 322 ?

I get an error code Errorcode 0x84000011 during connection. What does it mean ?

iCON® 401 antenna connector type

The iCON® 401 has an external antenna connector at the back of the device. The connector type is 'moebius'

How to change the "Monthly Allowance" indication in GlobeTrotter MobilityManager®?

Inserting MicroSD card

The iCON®401 is a USB modem that also be used as a USB stick

GlobeSurfer® III Flash Demo

Here you can see a 3D animated informational demo on the GlobeSurfer® III

How to send an SMS with AT-commands?

AT commands can be used to collect information from the modem device or the network and can help you troubleshoot modem specific issues.

Manual network selection using AT commands?

Problems on Windows VISTA

When using an Option product on a host with Windows Vista running, several problems can occur that are caused by Vista. These problems can be fixed by installing the latest Vista Service Packx and Hotfixes available.

How to put my device on PAP?

How to setup a CSD Call to the Internet

To setup a Circuit Switched Data call (CSD call), there are a few possibilities depending on the purpose of your CSD connection: connect to the internet or connect to another modem. In both cases, the connection needs to be made through the modem device of the Option product.

What is the average signal gain I can expect with an external antenna?

Why is the real time clock moving around the display?

Can I use my car battery to power my GlobeSurfer® device?

What is the maximum number of characters I can put in one SMS?

What is POTS?

I cannot traceroute my GlobeSurfer® II

Does GlobeSurfer® support WPA2 encryption?

My operator offers both UMTS and EDGE. Can I fix my connection to EDGE because the signal is more stable?

How many users can be connected to the GlobeSurfer®?

The route is set as always connected. The router work property and the internet connection is OK. After some time the router write connected but internet don't work. I try to disconnect and reconnect the router, the router go to connect but internet don't work. When I restart the router (switch off) I can use Internet.

How do I know the upload / download volume that I have used?

I cannot connect to internet. I have got an error message (0x84000011).

I have already an external antenna, but the connector does not fit.

I live in an area with poor signal. What can I do to improve my reception?

The connection to internet stops working and I have to restart the GlobeSurfer®. On the option GlobeSurfer® display I can see that the computer still is connected, and I get in contact with the GlobeSurfer® management console which tells me that I'm connected.

Can I configure the GlobeSurfer® to connect automatically to Internet?

Is it possible to switch off the WLAN in case of using only LAN Ethernet?

Is it possible to hide my WLAN identity?

My VPN client connects to the VPN server but I can't get any traffic through to the internal network. What's wrong?

We are using the GlobeSurfer®. Around 5 PC's are connected via a wirelles connection. As soon more than one person tries to setup a VPN connection to the same accesspoint the other will be disconnected. For some reason it seems not to be possible to setup more than one VPN connection. Can you explain what needs to be done/configured to setup multiple VPN sessions?

ADSL Failover Configuration on GlobeSurfer® III

I cannot ping my GlobeSurfer®.

Micro SD supported

What can the maximum length of a USB cable be for Option USB devices?

MAC OS 10.4.x support?

Driver installation on Mac OS 10.6 (Snow Leopard)

This article describes how to install the latest drivers on Snow Leopard

How to setup a modem connection on MAC OS?

This article explains how to setup a connection on Snow leopard without the use of a connection manager

My iMAC (or MacBook) does not find the GlobeSurfer through the WIFI

FAQ

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Support Ticketing System

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Software download

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Warranty check

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Option® Support for Windows® 7

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